Whitlock Insurance Services – Insurance Claims
Starting an insurance claim after a loss may seem like a daunting process, but Whitlock Insurance makes it easy with four simple steps:
1. Get Safe!
Before anything else, everyone’s safety comes first. If you are faced with present danger, leave the building and call for help.
2. Make Emergency Repairs!
If it is safe to do so, contain the damage by making emergency repairs such as:
→ Shutting off water valves
→ Boarding up broken windows
→ Turning off the power
3. Call Us!
Dealing with an insurance claim can be stressful, but we want to make it easier for you. Call your Broker as soon as possible and we will help you get your claims process started 888-936-7728. If after hours, refer to our website for claims contact information. Notify your Insurance Company’s Claims Department to report the claim directly to your insurer.
4.
• Clean up
• Repair
• Replacement
Mitigate the loss to your property by immediately taking all reasonable steps to prevent further loss or damage. Your adjuster will guide you through this process and let you know how to proceed with any additional steps in cleaning up, repairing and replacing your damaged property.
For claims service please determine the insurance company name and your policy number (Whitlock Insurance Services is the broker, not the insurance company).
Call our office at 250-368-9188 Monday to Friday for claims assistance or follow the company claim information below.
| AGILE UNDERWRITING SOLUTIONS www.agileuw.ca | Phone number: 1-877-343-8224
If after business hours: |
| AVIVA www.aviva.ca | 1-866-MYAVIVA (1-866-692-8482) |
| AVIVA- LIFESTYLE CUSTOMERS (Mobile Homes, RV’s,etc) www.aviva.ca | 1-888-384-4545 |
| CANSURE www.cansure.com | During Office Hours (Mon-Fri, 9am-5pm): Please call Whitlock Insurance 250-368-9188 After Hours: |
| ECHELON INSURANCE www.echeloninsurance.ca | During Office Hours (Mon-Fri, 9am-5pm): Please call Whitlock Insurance 250-368-9188 After Hours: |
| FAMILY INSURANCE www.familyins.com | During Office Hours (Mon-Fri, 9am-5pm): Please call Whitlock Insurance 250-368-9188 After Hours: |
| FORWARD INSURANCE www.forwardinsurance.ca | 1-866-216-5393 |
| INTACT INSURANCE COMPANY www.intact.ca | 1-866-464-2424 (24 hrs) |
| OPTIMUM WEST www.optimum-general.com | During Office Hours (Mon-Fri, 9am-5pm): Please call Whitlock Insurance 250-368-9188 After Hours: |
| PREMIER MARINE www.premiergroup.ca | *Brokers are to report all claims on behalf of the Insured. During Office Hours (Mon- Fri, 9am-5pm): Please call Whitlock Insurance 250-368-9188 After Hours Emergency Line: |
| SPECIAL RISK INSURANCE MANAGERS www.srim.ca | During Office Hours (Mon-Fri, 9am-5pm): Please call Whitlock Insurance 250-368-9188 |
| WAWANESA www.wawanesa.com/canada | 1-844-WAWANESA (929-2637) |
| WESTERN UNDERWRITING www.westernunderwriting.com | During Office Hours (Mon-Fri, 9am-5pm): Please call Whitlock Insurance 250-368-9188 After Hours: |
