CLAIMS COMPLAINTS RESOLUTION
Step 1: If your concern is regarding a claim please contact the Claims Adjuster who is assigned to your file.
Step 2: If your concerns regarding a claim are unable to be resolved by contacting the Claims Adjuster please ask to speak with the Branch Manager.
Step 3: If your concerns are regarding a claim and it is unable to be resolved by the Branch Manager, you will be referred to your insurance company’s Claims Supervisor or Claims Manager.
Step 4: If you still do not get a resolution regarding your general insurance company you may contact the General Insurance OmbudService, (GIO), which helps resolve disputes between insurance companies and their customers. GIO is an independent dispute resolutions service and does not charge for their services. You may reach the General Insurance OmbudService at: www.giocanada.org
If your unresolved issue is related to ICBC, you may contact the BC Ombudsperson at